The OFFICIAL website for the Kalamazoo State Theatre. We are NOT a reseller of tickets. To buy tickets from the source, see Shows & Tickets.
Important Coronavirus (COVID-19) Impact and Refunds
Due to the impact of COVID-19, the Kalamazoo State Theatre is taking steps immediately to ensure the safety of our patrons and staff. If your event was canceled, it’s Ticketmaster’s standing policy to automatically refund the full cost of the ticket and fees to the original purchaser’s credit card. For any canceled events: Due to the unprecedented volume of cancellations, please note that you should expect to receive your refund in as soon as 30 days.
Please visit Ticketmaster’s full disclosure and guidance for all events that are being postponed and canceled during this unprecedented time.
For tickets purchased in the box office, refunds are available by curbside appointment only. To set up your appointment, contact firstname.lastname@example.org or call (269) 345-6500.
We thank you for your patience and understanding.
Tickets are available through our website and through Ticketmaster online at ticketmaster.com. Tickets are also available in-person-only at the Kalamazoo State Theatre Box Office. Please be advised that event times are subject to change due to a variety of conditions including inclement weather, illness and transportation delays that are out our control. For this reason any delayed events performing on the original event date are nonrefundable.
To view our seating chart, please click here!
Buying tickets online is now easier than ever! With our new interactive seating charts through Ticketmaster, you can choose your seats and share where you’ll be sitting with all your friends on Facebook, Twitter, and more.
Will-call tickets are available at the box office 2 hours prior to showtime and will be released with proper photo identification to the person whose name is on the account.
There are no refunds or exchanges. However, if an event is postponed or canceled, tickets are transferable to the new date or refunds are available from where you originally purchased your tickets.
For those needing refunds, please contact the source of your ticket purchase. Ticketmaster can be reached at 1-800-653-8000, or by simply accessing your account. The credit card you used to buy the tickets will be credited once you request a refund. For those purchasing tickets through the box office, please return your tickets in person to the box office and you will be refunded in cash.
For any questions regarding your order, please contact the State Theatre Box Office at 269-345-6500.
Third Party Purchases: Refunds/Exchanges
If you bought your tickets from someone other than Ticketmaster, please contact them directly. Neither Ticketmaster nor the Kalamazoo State Theatre box office can refund tickets purchased by third party vendors. In addition, in most cases, you will not be notified in advance of shows that are cancelled or rescheduled. We do not recommend purchasing through third party vendors and cannot guarantee the authenticity of their tickets.
The Kalamazoo State Theatre strives to provide a safe and enjoyable environment for everyone. In effort to serve patrons to the best of our ability, notice of assisted needs should be communicated upon ticket purchase, and for all events. Admittance for parties with ADA seating are welcome to enter the venue 15 minutes prior to posted door times.
Seating Location for Barrier Free and Limited Mobility
The Kalamazoo State Theatre is a historical building with no elevator to the upstairs (mezzanine and balcony). Seating for barrier free patrons and companions is located on the main level in orchestra center in rows AA, M, and N. Click here to view our Seating Chart. Our ADA space is approximately 44” wide by 40” deep. Companion seating adjacent to the wheelchair space is provided by folding chairs that can interlock together or be taken apart to accommodate space required. Please contact the box office with any questions or concerns.
How to Purchase
Online: At ticketmaster.com seats will be shown as a light blue dot with the ADA symbol.
Box Office: Tickets are sold in-person-only during Box Office Hours, Fridays from 11am – 6pm, and on event days (hours may vary depending on event times). Please notify our box office representatives of any special needs, and we will do our best to accommodate.
Approaching the Building
A barrier free drop off area closest to the main entrance is located at the corner of E. Lovell St. & S. Burdick St. There are also various locations just south of the main entrance. A select number of accessible parking spaces are located north of Lovell along the Kalamazoo Mall, and in the Cedar St. parking lot.
Hard of Hearing
To accommodate, requests for sign language interpretation, please allow four weeks prior to an event. (Two weeks at the very minimum) These requests are also subject to artist approval and availability of interpreter.
For further information, please contact Box Office Manager, Cecilia Root at 269-345-6500 or email@example.com
Accepted Payment Methods
We accept Visa, MasterCard, American Express, Discover, Cash, or Check.
Now Offering Skip The Line Passes
Why wait in the elements when you can skip the line?! This is a separate ticket that will grant you expedited entry into the venue. Skip The Line entry is located near the main entrance of the building. Look for VIP / Skip The Line signage or ask a staff member. Present your Skip The Line pass along with your event ticket for expedited entry and to avoid the public lines. THIS IS NOT AN EVENT TICKET.