The Kalamazoo State Theatre continues to closely monitor the latest developments regarding Coronavirus (COVID-19) and the impact it has on our practices. We continue to follow the precautionary guidelines of the CDC and other public health organizations.
The Kalamazoo State Theatre is offering appointment only cash refunds and purchases during our box office hours and/or curbside service. Refunds are available for box office purchased tickets only. Our hours are Fridays 11AM-6PM starting June 12, 2020. The safety of our staff and patrons is our upmost concern, if you would like to set an appointment during this time, please contact the box office at (269) 345-6500 or info@kazoostate.com.
In addition to communicating best health and safety practices, Kalamazoo State Theatre has implemented enhanced environmental cleaning throughout our venue and offices. This includes:
- Additional cleaning measures of high-touch surface areas
- Additional hands-free sanitation stations throughout the lobbies
To further minimize risks for everyone, we ask that you please be mindful of the following:
- Refrain from entering the box office if you are experiencing any symptoms related to COVID-19
- Practice social distancing
- Wear a mask upon entering the building
- Practice good respiratory etiquette (e.g. cover your mouth and nose when coughing or sneezing)
- Wash and/or sanitize your hands regularly
The policy for each event is determined by the artist. Generally, none of these are allowed inside the venue. To find out for your specific event, please call the box office on the day of the show within four hours of showtime for more information.
There are age restrictions for some events. While we do not entirely prohibit small children or infants from the venue, we do ask you to please consider high volume levels and the environment of the show you are attending. Please contact our box office at 269-345-6500 prior to purchasing tickets to any event for more detailed information about the show you would like to attend.
Yes. A ticket is required for each individual entering the venue.
We recommend getting to the venue an hour before the doors open for an event to avoid long lines. Due to heightened security, everyone is subject to the security processes listed under our general rules. This includes undergoing an electronic security screening and/or purse searches, pat downs, and wanding. Arriving early will also give you the extra time needed for any wrist banding at the door, finding your seats, and concession purchases.
The box office is open every Friday from 11AM-6PM and 3PM on event days. Hours may vary on event days and will be posted on the Kalamazoo State Theatre homepage under Extra Box Office Hours.
General Admission (GA) refers to seating or standing areas that are not assigned or reserved, and are occupied on a first-come, first-served basis. Your General Admission ticket will list a section, row, and seat number, but this is provided for administrative purposes only and does not correspond with an actual seat.
Reserved Seating refers to shows where you will be assigned a certain seat. When purchasing tickets for an event with Reserved Seating, you will be given a ticket that lists your section, row, and seat number.
Tickets are available through Ticketmaster online at ticketmaster.com or by phone at 1-800-745-3000. Tickets are also available in-person-only at the Kalamazoo State Theatre Box Office. Please be advised that The Kalamazoo State Theatre cannot guarantee the authenticity of tickets obtained through any other sources or resale ticketing sites. Counterfeit and other invalid tickets will not be honored **BUYER BEWARE** Should you opt to purchase tickets from a source other than those directly purchased from The Theatre.
In effort to serve patrons to the best of our ability, notice of assisted needs should be communicated upon ticket purchase, and for all events. Admittance for parties with ADA seating are welcome to enter the venue 15 minutes prior to posted door times. Since The Kalamazoo State Theatre is a historical building, there is no elevator to the upstairs (mezzanine and balcony). Seating for barrier free patrons and companions is located on the main level in orchestra center in rows AA, M, and N. Click here to view our Seating Chart. Our ADA space is approximately 44” wide by 40” deep. Companion seating adjacent to the wheelchair space is provided by folding blue padded chairs that can interlock together or be taken apart to accommodate space required.
Upon entrance to our venue, all persons and bags are subject to search. Sharp objects, weapons and illegal contraband are not permitted into the venue.
For a full list of prohibited items, visit our Guest Code of Conduct Page.
Any additional items that Theatre management determines could potentially distract from the audience’s safety and enjoyment, are prohibited items which will not be allowed inside the venue. The Theatre reserves the right to eject or bar entry to patrons who have such prohibited items in their possession.
Bag Policy
- No backpacks of any sort will be allowed in the venue.
- No purses/bags over the dimensions of 8 inches by 5 inches by 2 inches will be allowed into the venue.
- Any and all bags larger than the above dimensions will have to be returned to your vehicle. Please note that they will not be held by security or the venue.
- If your purse does not meet the above requirements, you are allowed to bring a clear plastic bag, no larger than 1 gallon, into the venue with your belongings.
- The only exceptions to the above will be permanently affixed bags on wheelchairs and/or scooters, which will be searched thoroughly.
- Thank you for understanding. Your safety is our first concern.
Due to heightened security measures, Kalamazoo State Theatre has implemented the following policy regarding purses/bags allowed in the venue:
- No backpacks of any sort will be allowed in the venue.
- No purses/bags over the dimensions of 8 inches wide by 5 inches tall with a width of 2 inches will be allowed into the venue.
- Any and all bags larger than the above dimensions will have to be returned to your vehicle. Please note that they will not be held by security or the venue.
- If your purse does not meet the above requirements, you are allowed to bring a clear plastic bag, no larger than 1 gallon, into the venue with your belongings.
- The only exception to the above will be permanently affixed bags on wheelchairs and/or scooters, which will be searched thoroughly.
The State Theatre offers multiple full-service concessions throughout the venue both before and during our shows, serving a variety of items including draft and bottled domestic beer, imported brews, local microbrews, wine, and liquor. Also available for purchase are water, soft drinks, popcorn, and a wide selection of candy.
All concession purchases may be enjoyed in the theatre during shows; Outside items not allowed.
The only time we offer a refund is in the case of a postponed or cancelled show with your ticket return. For normal scheduled events and shows, the venue has a no refund, no exchange policy on tickets. We recommend that you not obtain tickets from unauthorized sources, as they may be stolen or counterfeit, and if so are void.
The Kalamazoo State Theatre Security and staff is committed to provide a safe and enjoyable atmosphere and is on hand for your safety and protection. If you require assistance or have concerns of any kind, please seek out the nearest Security Officer or Usher.
We currently do not have wheelchairs available
Kalamazoo State Theatre's main parking lot is located just south of the theatre at the intersection of South Burdick & Cedar St. and is available starting at 5:00p.m. for $10 per car. For additional parking options, please view downtown Kalamazoo's parking map here. You can find tips for downtown parking here, and within it is a link to a map and key.
We suggest that you arrive early in order to avoid the line and to pass through security. Due to heightened security measures all patrons are subject to search, pat down, and wanding. The following items are not allowed in the venue: guns, knives, lasers, tasers, mace, glass items, cameras, selfie sticks, outside food or beverage, no bags or purses over the dimensions of 8 inches wide by 5 inches tall with a width of 2 inches , and other items that may challenge public safety.
Reserved seating: 1524
General admission: 1569
Bring any issue you have to the house manager. Our house manager is onsite for every event.
Yes, we do! We recycle glass, metal, plastic, paper, and cardboard. Please keep an eye out for our recycling receptacles strategically placed in the theatre lobbies, or feel free to ask our bartenders and ushers for assistance.
For safety and as a courtesy to other patrons, please do not sit, stand or dance in the aisles. Aisles should be kept clear at all times. We ask that you comply with these policies. Any patron not in compliance is subject to ejection.
No, not at this time.
