Due to the declining number of COVID-19 cases, and the resulting drop in hospitalization and severe disease, our venue COVID Safety policy has been updated. Unless otherwise specified by the artist or traveling tour, beginning April 1, 2022, proof of vaccination or a negative test will no longer be needed to attend an event at the Kalamazoo State Theatre.
Please note that some individual artists may still require stricter policies including proof of full COVID-19 vaccination and booster or a negative test for entry, along with masks. Please check our website or social postings for the most up to date event information a few days in advance of the performance for any artist-requested changes.
To minimize risks for everyone, we ask that you please be mindful of the following:
- Please leave all large bags, backpacks and purses at home, your hotel, or in your vehicle. No purses/bags over the dimensions of 8 inches by 5 inches by 2 inches will be allowed into the venue.
- Refrain from entering the venue if you are experiencing any symptoms related to COVID-19.
- Practice good respiratory etiquette (e.g. cover your mouth and nose when coughing or sneezing)
- Wash hands thoroughly and/or use sanitization stations that have been installed throughout the venue.
- Our cleaning procedures emphasize repeated sanitizing of all high traffic touch points in the theatre.
- The venue has increased airflow and filtration to our mechanical system
Due to heightened security measures, Kalamazoo State Theatre has implemented the following policy regarding purses/bags allowed in the venue:
- No backpacks of any sort will be allowed in the venue.
- No purses/bags over the dimensions of 8 inches wide by 5 inches tall with a width of 2 inches will be allowed into the venue.
- Any and all bags larger than the above dimensions will have to be returned to your vehicle. Please note that they will not be held by security or the venue.
- If your purse does not meet the above requirements, you are allowed to bring a clear plastic bag, no larger than 1 gallon, into the venue with your belongings.
- The only exception to the above will be permanently affixed bags on wheelchairs and/or scooters, which will be searched thoroughly.
The policy for each event is determined by the artist. Generally, none of these are allowed inside the venue. To find out for your specific event, please call the box office on the day of the show within four hours of showtime for more information.
Q: What are the benefits of QR Digital Tickets?
A: A QR Digital Ticket or mobile ticket is a convenient and flexible way to receive and manage tickets while increasing protection against paper ticket fraud. It's our effort to make your Kalamazoo State Theatre experience the very best. Digital tickets provide:
- Quick and easy entry using your mobile phone or smart device
- Instant access to all your tickets through the Ticketmaster app
- The ability to manage, send or sell your tickets any time
- Reduced risk of lost or forgotten tickets
- An easy way to go green by printing less paper
Q: How much does the Ticketmaster app cost?
A: The app and mobile ticketing are FREE.
Q: How do I access my tickets on my smartphone?
A: Download the Ticketmaster app from the iTunes App Store or the Google Play Store. Go to "Tickets" or "Manage Tickets." Browse for the specific event you're looking for and tap to see your tickets. When you get to KST, present your smartphone to the ushers at the door to scan. If you have guests and multiple tickets on your phone, swipe to navigate between them.
Q: Can I print my ticket at home?
A: No. With QR Digital Tickets, all tickets are fully digital and only accessible on your mobile device. Your phone is your ticket.
Q: Can I use a screenshot of my ticket?
A: No. A mobile ticket must be provided either within the app, the mobile website or within your phone's wallet to gain entry.
Q: What happens if my ticket doesn't scan properly?
A: We recommend turning your screen brightness to the highest setting. If that doesn't work, your ticket can be validated by having the ticket taker manually enter your ticket number directly into the scanner.
Q: What if I lose connectivity/can't connect to my account at the Kalamazoo State Theatre?
A: Ticketmaster's app includes an offline mode that helps to save tickets after you view them. Once the tickets have been added to your account, you will be able to access them regardless of internet connectivity. To ensure seamless entry, we highly recommend adding your tickets to your phone's digital wallet before arriving at the event. If you have an iPhone, you can store your tickets in your Apple Wallet. If you are an Android user, you can save your tickets to your phone through Google Pay.
Q: When should I view my ticket?
A: We recommend that you view and add your tickets to your phone's wallet at least 48 hours before the event.
Q: What if my phone breaks, dies or is lost/stolen before I arrive?
A: Simply come to the box office, present your ID, and we can issue you a printed ticket.
Q: Can I have multiple tickets on a single phone?
A: Yes. However, we recommend transferring any tickets you're holding in advance. You can easily transfer each member their own ticket in advance, allowing everyone to enter on their own.
Q: How do I send a ticket?
A: It's easy! Using the Ticketmaster app, sign in to your account.
- Select My Events, then tap the event you'd like to transfer tickets for
- Tap Transfer, select the ticket(s) you'd like to send, and enter the recipients info
- You're all set! Ticketmaster will send an email to your recipient to accept their tickets right in their account
- Sending multiple tickets? Simply complete the steps above for each ticket
Q: Does the person I send the the tickets to need a Ticketmaster account?
A: Yes. If they don't have one already, they can easily create one in just a few minutes when they accept their tickets.
Q: What if I forward tickets to the wrong person, can I recall the tickets?
A: Yes. You can reclaim tickets as long as they haven't already been accepted by the recipient. We recommend double-checking the email just to be safe.
Q: Can ticket holders transfer tickets after the event has started?
A: Yes. However, you may not sell tickets after the event has begun.
Q: How do I sell a ticket?
A: Selling tickets is super easy and safe with Ticketmaster and can be done in just a few steps:
- In your app, tap My Events to view your tickets
- Select the tickets you'd like to sell and enter your asking price
- Next, select your payment methods
- Tap Sell Tickets and you're all set. Your tickets will be listed and you'll be notified as soon as they sell
Q: Is my personal information secure?
A: Yes! Our venue is PCI compliant, giving you the highest available security to ensure that your credit card and account password are well-protected.
The only time we offer a refund is in the case of a postponed or cancelled show with your ticket return. For normal scheduled events and shows, the venue has a no refund, no exchange policy on tickets. We recommend that you not obtain tickets from unauthorized sources, as they may be stolen or counterfeit, and if so are void. For more details, visit our Ticket Info page.
If you have lost an item while attending an event at the Kalamazoo State Theatre, please send us an email at info@kazoostate.com.
Below is our Lost & Found policy, outlining how long we will keep items in our possession.
Debit/Credit Cards: Items will remain in a secured location for 3 weeks. Items will be shredded if not claimed after 3 weeks.
Licenses: Items will remain in a secured location for 2-7 days. If not claimed, we will mail the license to the address on the ID.
Keys/Valuables: Items will remain in a secured location for 3 months. If not claimed, we will throw away or donate the items.
Phones: Items will remain in a secured location for 3 months. If not claimed, the items will be recycled.
Clothing/Miscellaneous: Items will remain in the general Lost & Found for approximately 3 months. If items are not claimed, they will be donated to a second hand store.
There are age restrictions for some events. While we do not entirely prohibit small children or infants from the venue, we do ask you to please consider high volume levels and the environment of the show you are attending. Please contact our box office at 269-345-6500 prior to purchasing tickets to any event for more detailed information about the show you would like to attend.
Yes. A ticket is required for each individual entering the venue.
We recommend getting to the venue an hour before the doors open for an event to avoid long lines. Due to heightened security, everyone is subject to the security processes listed under our general rules. This includes undergoing an electronic security screening and/or purse searches, pat downs, and wanding. Arriving early will also give you the extra time needed for any wrist banding at the door, finding your seats, and concession purchases.
The box office is open every Friday and Saturday from 10AM-6PM. Hours may vary on event days and will be posted on the Kalamazoo State Theatre homepage under Box Office Hours.
General Admission (GA) refers to seating or standing areas that are not assigned or reserved, and are occupied on a first-come, first-served basis. Your General Admission ticket will list a section, row, and seat number, but this is provided for administrative purposes only and does not correspond with an actual seat.
Reserved Seating refers to shows where you will be assigned a certain seat. When purchasing tickets for an event with Reserved Seating, you will be given a ticket that lists your section, row, and seat number.
Tickets are available through Ticketmaster online at ticketmaster.com or by phone at 1-800-745-3000. Tickets are also available in-person-only at the Kalamazoo State Theatre Box Office. Please be advised that The Kalamazoo State Theatre cannot guarantee the authenticity of tickets obtained through any other sources or resale ticketing sites. Counterfeit and other invalid tickets will not be honored **BUYER BEWARE** Should you opt to purchase tickets from a source other than those directly purchased from The Theatre.
In effort to serve patrons to the best of our ability, notice of assisted needs should be communicated upon ticket purchase, and for all events. Admittance for parties with ADA seating are welcome to enter the venue 15 minutes prior to posted door times. Since The Kalamazoo State Theatre is a historical building, there is no elevator to the upstairs (mezzanine and balcony). Seating for barrier free patrons and companions is located on the main level in orchestra center in rows AA, M, and N. Click here to view our Seating Chart. Our ADA space is approximately 44” wide by 40” deep. Companion seating adjacent to the wheelchair space is provided by folding chairs that can interlock together or be taken apart to accommodate space required.
Upon entrance to our venue, all persons and bags are subject to search. Sharp objects, weapons and illegal contraband are not permitted into the venue.
For a full list of prohibited items, visit our Guest Code of Conduct Page.
Any additional items that Theatre management determines could potentially distract from the audience’s safety and enjoyment, are prohibited items which will not be allowed inside the venue. The Theatre reserves the right to eject or bar entry to patrons who have such prohibited items in their possession.
Bag Policy
- No backpacks of any sort will be allowed in the venue.
- No purses/bags over the dimensions of 8 inches by 5 inches by 2 inches will be allowed into the venue.
- Any and all bags larger than the above dimensions will have to be returned to your vehicle. Please note that they will not be held by security or the venue.
- If your purse does not meet the above requirements, you are allowed to bring a clear plastic bag, no larger than 1 gallon, into the venue with your belongings.
- The only exceptions to the above will be permanently affixed bags on wheelchairs and/or scooters, which will be searched thoroughly.
- Thank you for understanding. Your safety is our first concern.
The State Theatre offers multiple full-service concessions throughout the venue both before and during our shows, serving a variety of items including draft and bottled domestic beer, imported brews, local microbrews, wine, and liquor. Also available for purchase are water, soft drinks, popcorn, and a wide selection of candy.
All concession purchases may be enjoyed in the theatre during shows; Outside items not allowed.
The Kalamazoo State Theatre Security and staff is committed to provide a safe and enjoyable atmosphere and is on hand for your safety and protection. If you require assistance or have concerns of any kind, please seek out the nearest Security Officer or Usher.
We currently do not have wheelchairs available
Kalamazoo State Theatre's main parking lot is located just south of the theatre at the intersection of South Burdick & Cedar St. and is available starting at 5:00p.m. for $10 per car. For more information on parking, click here.
We suggest that you arrive early in order to avoid the line and to pass through security. Due to heightened security measures all patrons are subject to search, pat down, and wanding. The following items are not allowed in the venue: guns, knives, lasers, tasers, mace, glass items, cameras, selfie sticks, outside food or beverage, no bags or purses over the dimensions of 8 inches wide by 5 inches tall with a width of 2 inches , and other items that may challenge public safety.
Reserved seating: 1524
General admission: 1569
Bring any issue you have to the house manager. Our house manager is onsite for every event.
Yes, we do! We recycle glass, metal, plastic, paper, and cardboard. Please keep an eye out for our recycling receptacles strategically placed in the theatre lobbies, or feel free to ask our bartenders and ushers for assistance.
For safety and as a courtesy to other patrons, please do not sit, stand or dance in the aisles. Aisles should be kept clear at all times. We ask that you comply with these policies. Any patron not in compliance is subject to ejection.
No, not at this time.
