Arrival Ambassador

Job Title: Arrival Ambassador

Property: Mardi Gras Enterprises Inc., d/b/aKalamazoo State Theatre / www.kazoostate.com

Hours: Part-Time / Event Specific – hours are variable including late nights and weekends (dependent upon show schedule). Reports 30-60 minutes before doors open on show night, and remain on duty until the line subsides. Average shift is 2-3 hours.

Supervisor: House Manager & Special Events Coordinator

Starting Pay Range: $15/hour

Job Summary

The Arrival Ambassador is responsible for ensuring a smooth process for patrons upon venue arrival. This consists of checking ID’s for legal drinking age, wrist banding the appropriate patrons, enforcing venue’s bag policy, and policies requested by tour. Arrival Ambassadors will lead with customer service while closing line gaps and directing patrons to the Box Office, Skip the Line, main line, and parking. The Arrival Ambassadors must become familiar with ticketing to easily differentiate between the venue’s various ticket types, both physical and mobile. Events include but are not limited to concerts, comedians, and films. Weather conditions will vary throughout the year and the Arrival Ambassador must come prepared for all elements. Arrival Ambassadors must be quick on their feet, communicative, outgoing and solution-oriented. This position reports to the House Manager via radio if there are any issues, bottlenecks, or customer concerns, and helps to coordinate a solution.

Requirements and Qualifications

· Minimum of one year experience checking IDs for drinking age

· Excellent interpersonal skills, even temperament, ability to problem solve effectively

· Demonstrated understanding and passion for the performing arts and live entertainment industry.

· Creative brainstorming skills, ability to take initiative, set and meet high standards.

• Excellent customer service and communication skills.

· Ability to have fun, stay calm, and work with others in a sometimes stressful, fast paced, energetic environment.

· Strong work ethic, reliable and self-motivated, with an ability to work independently and as part of a team.

· Ability to work flexible hours, accommodating the theatres event schedule.

· Must provide: email capable phone (be available via email, cell and text), valid Driver’s License and reliable transportation.

Physical Demands

While performing the duties of this job, the employee is regularly required to reach with hands and arms; speak loudly and clearly; hear and respond in busy and noisy environments. The employee frequently is required to stand, walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and will occasionally lift and/or move up to 50 pounds. Specific vision abilities include color, close, distance, and peripheral vision and depth perception.

This Job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

About the Venue: The Kalamazoo State Theatre, located at 404 S. Burdick Street, has been a fixture in downtown Kalamazoo since 1927. The historic atmospheric style Vaudeville house and movie palace is now home to concerts, comedy, special films, and private events. Please visit www.kazoostate.com for more information about the venue.

The Hinman Company and Mardi Gras Enterprises, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leaves of absence, compensation and training.

Our Values: We are a team of smart, resourceful, hardworking, action-oriented people thinking creatively and outside the box. We have a hunger for achievement, a sense of urgency, and a will to win. We are trustworthy, respectful and honest. The foundation of our business is to understand and meet the needs of our customers. We take ownership in our efforts and strive to create value in everything we do.